By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions (“Terms and Conditions”). These Terms govern your use of our online casino and sports betting services, including our website and mobile applications. If you do not agree to these Terms, please refrain from using our services. Bhaggo Casino and Betting reserves the right to change these Terms and Conditions at any time and it is your responsibility to review them regularly. Your continued use of our platform after any changes will constitute your agreement to the amended Terms.
These Terms apply to all visitors, registered users and any other person accessing or using our platform. Use of Bhaggo Casino and Bhaggo Bookmaker is subject to the laws of Bangladesh and any applicable international regulations.
General Definitions
For the purposes of these Terms and Conditions, the following definitions shall apply:
- “Company ” means Bhaggo Casino and Betting, including its parents, subsidiaries, directors, employees and agents.
- “User”, “Player ‘ or ’You ” means any person accessing or using our services.
- “Services ” means casino games, sports betting, promotions and all other related activities available on our website or mobile application.
- “Account ” means a user account created by a registered user of Bhaggo Casino and Bhaggo Betting.
- “Website ” means https://bhaggoo.com and any sub-domains thereof, as well as the official Bhaggo mobile application.
Eligibility and Registration
1.1 Right to use the Services
To use the Bhaggo Casino and Bhaggo Betting Services, you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. It is your responsibility to ensure that you comply with the legal requirements of your country or region before participating in any form of gambling or betting on our platform.
The Company reserves the right to request proof of age at any time to ensure that you are eligible to participate in the game. Any failure to provide valid proof of age may result in suspension or termination of your account.
1.2 User Account Registration
In order to access certain services such as making a deposit, placing a bet or playing casino games, you must first create an account on Bhaggo. You agree to provide accurate, complete and up-to-date information during the registration process. This includes your full name, email address, phone number and other important data. It is your responsibility to ensure that all information you provide remains accurate.
1.3 Account Security
You are responsible for maintaining the confidentiality of your account login information, including your username and password. You agree to notify Bhaggo immediately if you become aware of any unauthorized use of your account. Company will not be liable for any loss resulting from unauthorized access to your account.
1.4 Multiple Accounts
Each user can only create one account. The creation of multiple accounts by the same person may result in the closure of all accounts and forfeiture of all winnings. If you accidentally create more than one account, please contact support immediately for assistance.
Use of the Services
2.1 Fair Play and Responsible Gambling
Bhaggo is committed to providing a fair and transparent gaming environment. We use certified random number generators (RNGs) to ensure that all results in our casino games are random and fair. By using our services, you agree not to engage in fraudulent, dishonest or unethical activities that may compromise the integrity of our platform or the experience of other users.
We also encourage responsible gambling and provide users with the tools to set limits on deposits, losses and play time. If you think you may have a gambling problem, we encourage you to take advantage of our self-exclusion options and seek help from support organizations.
2.2 Prohibited Activities
You agree not to:
- Use the Services for any illegal purpose or in violation of any local, national or international laws.
- Attempt to interfere with or disrupt the platform, including by hacking, DDOS attacks or introducing viruses.
- Use automated software (bots) or any other tools of unfair advantage.
- Share your account with another person or allow others to place bets on your behalf.
- Manipulate or attempt to manipulate the outcome of any game or bet.
Violation of these prohibitions may result in suspension or closure of your account, forfeiture of funds and legal action.
2.3 Suspension and closure of account
Bhaggo reserves the right to suspend or terminate any user account at its sole discretion. This applies to accounts that violate these Terms, suspected fraudulent or unethical activity, or accounts that are inactive for an extended period of time.
If your account is suspended or terminated, you will be notified by email and the balance (including any deductions for violations) will be refunded in accordance with our withdrawal policies. The Company reserves the right to withhold or withdraw any winnings if fraud, collusion or other prohibited activity is detected.
Deposits, Withdrawals and Payments
3.1 Deposit Methods
Bhaggo offers various payment methods to deposit funds into your account including bank transfers, credit/debit cards, e-wallets and mobile payment solutions such as bKash and Nagad. All deposits must be made in Bangladeshi taka (BDT) unless otherwise stated.
Deposits are usually processed instantly, but there may be delays depending on the payment method selected. It is your responsibility to ensure that the payment information you provide is accurate and valid.
3.2 Withdrawal Requests
You may request a withdrawal at any time, subject to any applicable wagering requirements or bonus terms and conditions. Withdrawal requests will be processed using the same method you used to fund your account, unless that method is unavailable or restricted.
We aim to process all withdrawal requests within 24-48 hours. However, depending on payment method and verification requirements, this process may take longer. Withdrawal limits may apply and will be clearly stated on the withdrawal page.
3.3 Verification and Anti-Money Laundering (AML)
In accordance with anti-money laundering regulations, Bhaggo may request additional documents to verify your identity before processing withdrawals. These may include a government-issued ID, proof of address, and proof of payment method. Failure to provide the requested documents may delay or cancel your withdrawal request.
3.4 Currency Conversion Fees
If you deposit or withdraw funds in a currency other than BDT, conversion fees may apply. These fees are the responsibility of the user and Bhaggo is not responsible for any discrepancies caused by currency fluctuations.
Bonuses and Promotions
4.1 Welcome Bonus
New users are eligible to receive a welcome bonus upon making their first deposit. The specifics of the welcome bonus, including the percentage, maximum amount and wagering requirements, will be clearly stated on the promotion page. By using the bonus, you agree to abide by all associated terms and conditions.
4.2 Wagering Requirements
Bonuses, including the welcome bonus and free spins, are subject to wagering requirements. This means that you must wager a certain amount of money before you will be allowed to withdraw any bonus funds or winnings earned from them. Wagering requirements are set out in the terms and conditions of each promotion and failure to do so may result in forfeiture of the bonus.
4.3 Abuse of bonuses
Any attempts to abuse bonuses or manipulate promotions, such as creating multiple accounts to receive the same bonus, may result in bonus forfeiture, termination of your account and confiscation of funds.
Game Rules and Fairness
5.1 Casino Games
All casino games offered on Bhaggo are subject to the rules set by the respective game providers. By playing a particular game, you agree to the terms and conditions set out in the description of that game. Bhaggo uses licensed and regulated game providers to ensure fairness and compliance with international standards.
5.2 Betting on Sports
By betting on sports, you agree to abide by the specific rules for each sport, league or event. These rules can be found on the betting form or in the relevant section of the website. Bhaggo offers both pre-match and live betting and all bets are subject to real-time odds, which are subject to change depending on current market conditions.
5.3 Discrepancies
In the event of any discrepancy between your account balance and our records, the official records maintained by Bhaggo will be deemed correct. Any disputes will be resolved at Bhaggo’s sole discretion and its decision will be final.
Security and Privacy
6.1 Data Protection
Bhaggo takes the security of your personal information seriously. We use state-of-the-art encryption technology to protect your data during transmission and storage. Our full Privacy Policy describes how we collect, store and use your information.
6.2 Two-Factor Authentication (2FA).
We encourage users to enable two-factor authentication (2FA) to add an extra layer of security to their accounts. This feature requires you to enter a code sent to your mobile device in addition to your password when logging in.
6.3 Third Party Access
Bhaggo may share your information with third party service providers to process payments, verify your identity, or fulfill legal obligations. We ensure that these providers adhere to strict data protection standards and only use your information for its intended purpose.
Limitation of Liability
Bhaggo Casino and Bookmaker is not liable for any direct, indirect, incidental or consequential damages resulting from your use of the platform, including but not limited to losses from casino games, sports betting or access to third party content. We do not guarantee uninterrupted access to our services and will not be liable for any disruption caused by technical problems, maintenance or external factors beyond our control.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.